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Return Policy

If you are not satisfied with the product, please return to us in perfect condition in original wrapping and we will refund to you the purchase price. We will gladly exchange or refund unused product in its original condition, within 14 days of the delivery date, accompanied by the original receipt. You will be responsible for all courier charges.
Online Purchases

Return the product to our Online Shop:
  • The product must be in original unused condition, such as original complete packaging, and attached the invoice that we sent to you. 
  • Please indicate the reason for return, exchange or refund the product. Contact us to arrange the courier to pick the product up and sent it back to us. 
  • If you send the product back by yourself, you are responsible for the product until it arrives at our stores and you need to pay the courier charges.
Returning Product to Online Store

You can return product to Wiseguy online store providing all the terms and conditions of our returns policy have been met.
  1. Please send the parcel to: 9 Serlby Place, Porirua, Wellington 5022.
  2. Wiseguy does not accept responsibility for items lost in transit while being returned. We recommend you use a postage service that provides tracking and delivery to the door. 
  3. We will process your exchange or refund within 10 business days on receipt of your parcel. 
Our customer care team are available to take your call on 04 2379196, Monday to Friday, 9am to 5pm. 

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